REFUNDS
Refund Policy
This policy covers paid credits, paid feature passes, and subscriptions when offered by BeamCue. You can request a refund for unused paid credits or the remaining paid access period.
Effective date:
Full refunds
An unused purchase is eligible for a full refund within 7 days after you receive the written contract details, or after supply begins if that is later. Longer periods or different starting dates required by applicable law remain available.
Starting a digital service does not remove your right to a refund for its unused, separable portion. Any statutory restriction on withdrawal applies only when its legal requirements, including advance notice and trial access where required, have been met.
Partial refunds
After 7 days or after partial use, unused paid credits remain refundable. The refund is the actual amount paid for that purchase, after discounts, multiplied by its unused paid credits divided by the paid credits purchased. Credits successfully used to generate and save audio count as used; free credits do not.
For a paid feature pass or subscription, the refund is the actual amount paid for the current access period, after discounts, multiplied by the remaining access period divided by the full paid access period. The remaining period is measured from the refund request. We do not charge a cancellation penalty or a separate refund fee.
Refunded credits are withdrawn, and refunded paid access ends when the refund is processed. Free or promotional credits and access granted without payment have no cash refund value.
Subscription cancellation
Online subscriptions are not currently offered. If introduced, cancelling a subscription will stop the next automatic renewal while keeping access until the end of the period already paid for. Requesting a refund for the remaining period will instead end that paid access when the refund is processed.
You can request cancellation or a refund using the contact address below. Cancelling renewal alone does not automatically request a refund.
Payment errors and service problems
Duplicate or incorrect charges, services not supplied, and services that differ from the agreed description are reviewed separately. We refund incorrect charges and amounts owed for service problems under applicable law. These rights are not limited by the 7-day unused-purchase rule.
When voice generation fails or its result cannot be saved, no credits are charged for that result and the reservation is released. Releasing a reservation is not a payment refund; the original free-credit expiry still applies.
Request a refund
Email us with your account email address, payment date, transaction reference if available, and the reason for your request. Do not send a full card number, card security code, password, or verification code.
Refunds are returned through the original payment method. For statutory withdrawal from digital services, we refund the payment within 3 business days of withdrawal and promptly request cancellation of the charge where applicable. For other eligible refunds, we process them within 3 business days of approval. Your payment provider may take additional time to reflect the refund in your account.
Your statutory rights
This policy does not limit mandatory consumer rights under the law that applies to your purchase. In South Korea, withdrawal for services that differ from their description or contract remains available within the periods prescribed by Article 17(3) of the Electronic Commerce Consumer Protection Act.